We take great pride in the quality and craftsmanship of our Hune Wood Djembe Drum with a White Goat Skin. To ensure your complete satisfaction, we offer a comprehensive 30-day repair policy for any manufacturing defects or damages that may occur during normal use.
If, within 30 days of your purchase, you encounter any issues with the Djembe drum that are directly related to its construction, materials, or workmanship, we will gladly repair the drum free of charge. Simply follow the steps below to initiate the repair process:
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Contact our customer service team: Reach out to our dedicated customer service representatives either through email or by phone. Provide them with your order details, including the date of purchase, order number, and a detailed description of the issue you're experiencing.
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Assessment and authorization: Our customer service team will guide you through the assessment process. You may be asked to provide photographs or videos of the drum highlighting the specific area of concern. This will help us evaluate the situation and determine the appropriate course of action.
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Repair or replacement: Once the assessment is complete and we have authorized the repair, we will provide you with instructions on how to proceed. In most cases, we will cover the cost of shipping the drum back to our designated repair center. Our skilled technicians will then address the issue and restore the drum to its optimal condition.
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Return shipping: After the repair is completed, we will arrange for the drum to be shipped back to you, at no additional cost. We will provide you with a tracking number so you can monitor the progress of the shipment.
Please note the following conditions and limitations of our 30-day repair policy:
- The repair policy covers manufacturing defects and damages incurred during normal use. It does not apply to damages caused by misuse, neglect, or accidents.
- Any alterations or modifications made to the drum without prior authorization will void the repair policy.
- The repair policy is applicable only to the original purchaser and is non-transferable.
- Depending on the nature of the issue and the availability of replacement parts, the repair process may take several days to complete. We will keep you informed about the progress and estimated timeline throughout the process.
At our core, we are committed to providing you with an exceptional Djembe drum that brings you joy and inspires your musical journey. Our 30-day repair policy is designed to give you peace of mind and ensure that your investment in our product is protected. Experience the rhythm, embrace the craftsmanship, and let the Djembe drum be your musical companion for years to come
